SMS Privacy

Reaching us by SMS

Customers can reach Yakima Federal Savings and Loan by texting to any of our public telephone numbers as listed at https://www.yakimafed.com/about/convenient-locations-2/.  Customers can text our main office number at 509-248-2634 at any time.  Text messages will only be read and responded to during our normal office hours, 9a-5p, M-F, excluding Federal holidays.

Yakima Federal Savings and Loan Assn. SMS Communications Privacy Policy

This policy outlines how Yakima Federal Savings and Loan Assn. collects, uses, and protects your Nonpublic Personal Information (NPI) when you participate in our SMS text messaging program, in compliance with the Gramm-Leach-Bliley Act (GLBA) and other applicable regulations.

1. Data Collection
   By opting into our SMS messaging service, you acknowledge that we may collect the following personal information:

• Your mobile phone number
• Your name (if provided)
• The content, date, and time of your text messages
• Information provided during your financial transactions

2. Purpose of Data Use
   The information we collect is used to:

• Provide you with the services you have requested, such as account alerts, transaction notifications, and service updates.
• Offer customer support and respond to your inquiries.
• Operate, maintain, and improve our SMS services.

3. Data Security
   We are committed to protecting your personal information and maintain strict security measures as required by the GLBA Safeguards Rule. This includes:

• Using secure servers and encryption to protect your data.
• Implementing internal access controls to limit employee access to your information.
• Protecting against unauthorized access that could result in substantial harm or inconvenience to you.

4. Data Sharing and Your Opt-Out Rights
   Your Nonpublic Personal Information (NPI) is never sold or shared with nonaffiliated third parties for their own marketing purposes without your explicit consent.

• Operational Sharing: We may share your information with trusted third-party service providers, such as our SMS platform provider, solely for the purpose of facilitating the SMS service. These providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
• Opt-Out Right: You have the right to opt-out of any data sharing with nonaffiliated third parties that is not covered by a legal exception. An opt-out notice, including a reasonable means to opt-out (like a toll-free number or check-off box), will be provided to you separately if applicable.

5. SMS Program Opt-Out
   You can opt-out of our SMS messaging program at any time. 

• Opt-Out Command: To stop receiving all text messages, reply STOP to any message you receive.
• Confirmation: After you send the opt-out command, we will send you a final text message to confirm that you have been unsubscribed. Your number will be removed from our messaging list within a reasonable timeframe.

6. Consent and Message Frequency
   By opting in, you agree to receive personalized conversational text messages from us in response to messages you send to phone numbers associated with Yakima Federal Savings and Loan. The message frequency may vary depending on the number of interactions you initiate with our staff through SMS. Consent is not a condition of any purchase.

7. “Help” and Customer Support
   For help or more information, reply HELP to any message. You can also contact customer support at 800-331-3225 or contact.us@yakimafed.com

8. Message and Data Rates
   Message and data rates may apply to any messages you send or receive. You are responsible for any charges from your mobile carrier.

9. Changes to this Policy
   We may update this SMS Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website.

10. Contact Us
    If you have questions about this policy or our privacy practices, please contact us at 1-800-331-3225 or contact.us@yakimafed.com.