Fraud Blog: Know Your Scams

07/01/2026

“Your Computer Is Infected” Messages Are Usually a Scam

Have you ever received a pop-up message, text message, email, or phone call claiming that your computer is infected with a virus? These alarming messages are often scams designed to trick you into giving criminals access to your computer, personal information, or money.

 

How the Scam Works

Scammers create a sense of urgency by displaying messages that claim your computer has been infected, hacked, or compromised. The message may instruct you to:

  • Call a phone number immediately
  • Click a link to remove the virus
  • Download software to fix the problem
  • Allow remote access to your computer
  • Send payment to repair the issue

These messages often look official and may even use the names of well-known technology companies. However, their goal is to gain your trust and convince you to act before you have time to think.

 

Protect Yourself

If you receive a message claiming your computer is infected:

Do not call the phone number. Legitimate technology companies do not display random pop-up messages instructing customers to call for immediate support.

Do not click any links. Links may install malicious software or direct you to a fake website designed to steal your information.

Do not give anyone remote access to your computer. Once a scammer gains control of your device, they may be able to access personal information, online banking accounts, passwords, and sensitive files.

Never send money. Scammers often request payment through wire transfers, gift cards, cryptocurrency, or payment apps. They are even known to request cash be mailed to them via UPS or FedEx. Legitimate companies do not require these payment methods to fix computer issues.

 

What Should You Do If You Receive One of These Messages?

  1. Close the pop-up or message.
  2. Disconnect from the internet if you believe malicious software may have been installed.
  3. Run antivirus or security software from a trusted provider.
  4. Contact a trusted technology professional if you have concerns about your device.
  5. Monitor your financial accounts and report any suspicious activity immediately.

 

Remember

A legitimate company will not unexpectedly contact you to report a virus on your computer. If a message or caller pressures you to act immediately, requests remote access, or asks for payment, it is likely a scam.

When in doubt, stop, verify, and contact a trusted source directly before taking any action.

 

 

04/27/2026

The Good, the Bad, and the Ugly of Cryptocurrency: A Fraud-Focused Perspective

Cryptocurrency has moved from niche curiosity to mainstream conversation in less than a decade. For banks, customers, and employees alike, it represents both innovation and risk. While digital assets can offer speed, accessibility, and new financial opportunities, they also create fertile ground for fraud. Let’s dive in to Crypto and take a deeper look at key points that identify the Good, the Bad, and the Ugly.

 

The Good: Innovation with Real Benefits

Cryptocurrency and blockchain technology have introduced meaningful advancements:

  1. Faster Transactions
    Digital currencies can enable near-instant transfers, often with lower fees than traditional wire transfers.
  2. 24/7 settlement and liquidity
    Unlike traditional bank hours, crypto networks operate continuously which improves liquidity management and reduces delay during weekend and holidays
  3. Financial inclusion opportunities
    Cryptocurrencies can reach the unbanked who lack access to traditional financial systems. (Is this even a thing? Who wouldn’t want to bank at Yakima Federal?).

 

The Bad: A Growing Fraud Landscape

Where money flows, fraud follows, and cryptocurrency is no exception. In fact, its unique characteristics can make fraud more difficult to detect and recover from.

  1. Irreversible Transactions
    Unlike credit card payments or bank transfers, most cryptocurrency transactions cannot be reversed. Once funds are sent, recovery is unlikely.
  2. Anonymity and Pseudonymity
    While blockchain transactions are transparent, wallet owners are often anonymous. This makes it easier for fraudsters to hide their identities.
  3. Lack of Regulation in Some Areas
    Although regulations are evolving, gaps still exist. Fraudsters exploit loosely regulated platforms and jurisdictions.
  4. Social Engineering Scams
    Fraudsters frequently impersonate trusted entities—banks, government agencies, or even romantic partners to convince victims to transfer crypto.

Common examples include:

    • Investment scams promising guaranteed returns
    • Romance scams
    • Impersonation of authorities – IRS, Social Security, Law Enforcement
    • Job scams
    • Blackmail and extortion

 

The Ugly: When Fraud Gets Sophisticated

Crypto-related fraud has grown more complex, organized, and damaging.

  1. Large-Scale Investment Fraud Rings
    Criminal networks run highly coordinated operations, often targeting victims over weeks or months. Losses can reach life-changing amounts.
  2. Malware and Wallet Drainers
    Malicious software can steal private keys or trick users into signing fraudulent transactions.
  3. Deepfakes and AI-Driven Scams
    Fraudsters now use AI-generated voices and videos to impersonate executives, financial advisors, or even family members.
  4. Recovery Scams
    Victims of crypto fraud are often targeted again by “recovery services” that promise to retrieve lost funds, for a fee, only to scam them a second time.

 

Striking the Right Balance

Cryptocurrency isn’t inherently good or bad.  Like any financial tool, its impact depends on how it’s used. As a bank, our role is to embrace innovation responsibly while protecting our customers and communities from harm.

By staying informed, asking questions, and working together, we can reduce the risks while supporting the benefits of this rapidly evolving technology.

 

Stay informed. Stay cautious. Stay protected.

 

 

03/16/2026

Banks Never Ask That!

Scammers are increasingly posing as representatives from banks’ fraud departments to trick people into giving away money or personal information. These calls can sound legitimate and often create a sense of urgency.

It’s important to remember one simple rule:

Never provide personal or account information to anyone who contacts you claiming to be from your bank.


What a bank will NEVER ask you to do:

A legitimate bank employee will never:

  • Ask you to withdraw money and send it somewhere
  • Ask you to mail cash
  • Ask for your debit card number and PIN
  • Ask for your online banking username or password
  • Ask you to perform a transaction to “secure” your account

If someone asks you to do any of these things, it is a scam.


What a real Fraud Department actually does:

If your bank contacts you about suspicious activity, the conversation is simple.

They may ask you to verify recent transactions by asking questions like:

  • “Did you make this purchase?”
  • “Did you authorize this transaction?”

You should only need to answer yes or no.


A real example of how these scams work:

In a recent case, a scammer called an individual pretending to be from the bank’s fraud department. The caller convinced the customer to withdraw a bank check and a large amount of cash. They were then told to purchase a sweater and a pair of jeans, place the cash inside the jeans pocket, and ship the items through UPS.

The goal of this tactic was to make the package look like a normal shipment of clothing rather than cash.


Warning signs of a scam call:

Be cautious if someone claiming to be from your bank:

  • Creates urgent pressure to act immediately
  • Asks you to move money to another account
  • Instructs you to mail cash or packages
  • Requests passwords, PINs, or full card numbers
  • Asks you to keep the request secret

 

What you should do instead:

If you receive a call like this:

  • Hang up immediately.
  • Call your bank directly using a known phone number

Report the suspicious call. Taking a moment to verify could prevent significant financial loss.


Final Reminder:

Scammers rely on confusion, urgency, and trust. When in doubt, stop the conversation and contact your bank directly.

Your bank is always happy to help verify concerns and ensure your accounts remain secure.

 

02/05/2026

THE GRANDPARENT SCAM

In the first 3 months of 2025, Americans aged 60 and older lost more than $745 million to scams and that number is likely to increase over the first 3 months of 2026. One of the popular tactics scammers use to take advantage of older Americans is the Grandparent scam.

The Grandparent scam is a fraudulent scheme where a scammer poses as a grandchild in distress, tricking victims into sending money urgently. As a Grandparent myself, I would do anything to help my grandchild in their time of need, and most grandparents will likely do the same. Scammers know this too, and that’s why this scam works so well.

How does the Grandparent Scam Work?

  • A phone call is made from someone claiming to be a grandchild (or another family member). The caller sounds distressed or in a panic.
  • The caller fabricates a story, claiming to be in serious trouble and in need of help. This story could be about legal trouble, a car accident, or needing money for medical expenses.
  • The caller sounds urgent – money needs to be sent right away. Money is requested to be sent through the purchase of gift cards, wire transfer, or a payment platform, such as Cash App, Venmo, Zelle, etc.
  • The caller may ask that the situation remain a secret, so other family members don’t find out.

What should you do if you receive a call that you believe is a Grandparent Scam?

  • First, and foremost, DO NOT send any money to the caller until you can verify the person you are speaking with is your family member. You can do this by asking questions that only your grandchild will know the answer to, ie details about a recent family event or a personal nickname.
  • Verify the situation by calling your grandchild at a phone number you know belongs to them. Or, contact another family member that your grandchild is close to.
  • Remember scammers can spoof phone numbers and use AI resources to mimic someone’s voice to make the call sound legitimate.
  • If someone claims there’s an emergency, like an accident, arrest, or medical crisis, STOP and ask yourself whether the payment method makes sense. Real emergencies are never handled with gift cards, cryptocurrency deposits, or other unusual forms of payment.

If you reacted too quickly and sent the scammer money, what can you do?

  • It is uncommon to recover funds sent to a scammer, but that doesn’t mean you shouldn’t try. Contact whoever you used to send money. This could be your credit card company, the money transfer company (Western Union, MoneyGram), the gift card company, the cryptocurrency company, or the post office (if you mailed cash).
  • If you gave any of your personal information to the scammer, such as your Social Security Number, call each of the 3 credit bureaus and have a freeze placed on your credit report.
  • If you gave the scammer your username and password to any online banking systems, change your password right away and notify your financial institution.

Scammers succeed because they prey on love, trust, and fear. The best defense is awareness. Sharing this information with friends, neighbors, and fellow grandparents can help protect them from falling victim to a scam.

If you have any doubts about a phone call, pause, verify the information, and talk to someone you trust. Your loved ones would rather you double-check than fall victim to a scam.